Can I transfer a registration or receive a refund?
Please see the below excerpt from the Participant Waiver, accepted as part of the event registration regarding cancellation, transfer and refunds.
35. All cancellations received on or prior to Friday December 15 2023 at 5:00pm AEDST will be entitled to a 75 per cent refund of monies paid and will not be entitled to receive the Rider Pack.
36. All cancellations received after December 15 2023 at 5:00pm AEDST will not be entitled to any refund whatsoever.
37. All cancellations or non-participation pursuant to clause 36 due to COVID-19 will receive 75% refund or have their registration transferred to the following year. Evidence of COVID-19 (RAT or PCR test result) is required for refund or registration transfer. The Rider will not be entitled to receive the Rider Pack.
38. If the People’s Ride is cancelled by the Event Organiser on or prior to Tuesday January 16 2024 at 5:00pm AEDST, all participants will be entitled to a full refund, less administration fee, and will be entitled to receive the Official People’s Ride jersey, if such jersey has been manufactured.
39. Other than in accordance with paragraphs 35 to 38, and subject to paragraph 41, the Rider will not be entitled to any refund whatsoever, unless otherwise determined by the Event Organiser in its absolute discretion. In particular, the Rider will not be entitled to a refund if the People’s Ride is cancelled due to extreme weather conditions.
40. Notwithstanding paragraph 39, in the case of Force Majeure, the Event Organiser may, at its absolute discretion, offer a partial or full refund to the Rider. For the avoidance of doubt, the Event Organiser may, but is not obliged to, offer a portion or full refund to the Rider in such circumstances. For the purposes of this paragraph40, Force Majeure means a circumstance, event or cause beyond the reasonable power and control of the Event Organiser, including (to the extent it is beyond the reasonable power and control of that party) acts of God, extreme weather conditions, storm, tempest, fire, act of public enemies, civil commotion, strikes, lockouts, stoppages, restraint of labour or other similar acts, power or water shortage, or acts or omissions of any government or governmental authority.
41. The Rider acknowledges that their Registration is not transferable to other people under any circumstances. Any attempt to transfer the Rider’s Registration or to allow another person to participate under the Rider’s name may result in the Rider’s Registration being cancelled without refund.